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Shipping & Returns​

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GENERAL PROVISIONS

By placing an order electronically through our website, the BUYER is deemed to have accepted the Preliminary Information Form and the Distance Sales Agreement.

BUYERS are subject to Law No. 6502 on the Protection of Consumers, the Distance Contracts Regulation (Official Gazette: 27.11.2014 / No. 29188), and other applicable legislation in force regarding the sale and delivery of the purchased products.

Unless otherwise stated, shipping costs are borne by the BUYER.

The purchased product shall be delivered to the address specified by the BUYER, provided that the legal delivery period of 30 days is not exceeded. If delivery is not completed within this period, the BUYER may terminate the contract.

The product shall be delivered complete, in accordance with the specifications stated in the order, and together with any applicable warranty certificate and user manual.

If the supply of the purchased product becomes impossible, the SELLER shall notify the BUYER within 3 days from the date of becoming aware of such situation and shall refund the collected amount within 14 days.

 

NON-PAYMENT OF THE PRODUCT PRICE

If the BUYER fails to pay the product price or if the payment is cancelled in bank records, the SELLER’s obligation to deliver the product shall cease.

 

UNAUTHORIZED USE OF CREDIT CARD

If, after the delivery of the product, it is determined that the payment was made by unauthorized persons and the product price is not paid to the SELLER by the bank or financial institution, the BUYER is obliged to return the product within 3 days. In such case, return shipping costs shall be borne by the SELLER.

 

FORCE MAJEURE

If the product cannot be delivered on time due to force majeure events beyond the SELLER’s control, the BUYER shall be informed accordingly.

In such cases, the BUYER may:

  • cancel the order,

  • request replacement with a similar product, or

  • request postponement of the delivery.

If the order is cancelled, the paid amount shall be refunded to the BUYER within 14 days.

 

OBLIGATION TO INSPECT THE PRODUCT

The BUYER is obliged to inspect the product before accepting delivery. Products that are dented, broken, damaged, or have torn packaging must not be accepted from the shipping company.

Products accepted by the BUYER are deemed to have been delivered in good condition.

If the right of withdrawal is to be exercised, the product must not be used and must be returned together with the invoice.

 

RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date the product is delivered to the BUYER or to the person/institution designated by the BUYER, without providing any justification and without incurring any penalty.

 

CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION

Company Name: İTİMAT SARI METAL İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Tersane Caddesi, Kürekçiler Kapısı Street, No:4
E-mail: info@itimatmetal.net
Phone: +90 212 293 94 07

 

RETURN CONDITIONS

Following receipt of the withdrawal notification by the SELLER, the product price shall be refunded to the BUYER within a maximum of 10 days, and the product shall be collected within 20 days.

If a loss in value occurs due to the BUYER’s fault, the BUYER shall be responsible for such loss.
However, the BUYER shall not be responsible for changes resulting from proper use of the product within the withdrawal period.

If, as a result of exercising the right of withdrawal, the conditions of a promotional campaign are no longer met, any discounts granted under the campaign shall be cancelled.

 

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for the following products:

  • Metal products manufactured or prepared specifically upon the BUYER’s request with customized measurements, dimensions, alloy type, cutting, shaping, or surface treatment (such as cutting, bending, drilling, polishing, coating, etc.),

  • Products that have been processed (cut, measured, machined, modified), even if they are standard stock items, upon the BUYER’s request,

  • Products finalized after multiple modification requests and no longer suitable for resale,

  • Metal materials that have been used, installed, welded, cut, or combined with another product after delivery,

  • Products whose shape, dimensions, or physical structure have been altered and are no longer suitable for resale,

  • Industrial, production, or workshop-use products whose packaging has been opened and which have been put into use,

  • Scrap, waste, special batches, or products sold under campaigns and explicitly stated as non-returnable in the product description,

  • Products and services whose delivery or performance has begun with the BUYER’s approval before the expiration of the withdrawal period.

 

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on payments made by credit card, the BUYER agrees to be subject to the provisions of the agreement between the cardholder and the issuing bank.
In such cases, any interest, costs, and attorney fees incurred shall be borne by the BUYER.

 

PAYMENT AND DELIVERY

Payments may be made via bank transfer / EFT or credit card.

For credit card payments, the amount shall be charged to the card once the order is confirmed.

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