You do not need to become a member to make purchases on our website. However, you may experience difficulties when tracking your order after it has been placed. If you become a member, you can view real-time updates of your orders and use gift vouchers. Having membership information on file will also save you time during any communication related to your purchases made through our website.

Membership on our website is free of charge and will always remain so. You can become a member immediately in order to place orders, stay informed about discounts, campaigns, and promotions, and benefit from the advantages we offer. The information you provide is not shared with any third parties.

Your order can be shipped with the courier company you select; however, our store primarily works with Aras Kargo. If no specific shipping preference is stated in the order notes, the shipment will be sent via Ara Kargo by default.

Orders are typically delivered within 3–5 business days for customers located in city centers. If the customer resides in a district, delivery time may be extended depending on the distribution schedule of the central branches. Subject to stock availability, orders placed before 14:00 are shipped on the same day, while orders placed after 14:00 are shipped the following day depending on warehouse workload.

You can shop on our website using both online and offline payment methods, including credit card, bank transfer, and EFT.

Products dispatched from our branches may be shipped as one or multiple shipments. In such cases, since invoices are issued by our central office, they are sent separately via PTT rather than together with the products. PTT deliveries may take 1–2 weeks. If you have not received your invoice within this period, please inform us by sending an e-mail through our Contact page.

After logging in to our website, the Shopping Cart is a personal area where the products you select for purchase are stored collectively. Before placing your order, you may add or remove items from your cart and adjust the quantities as needed. The products in your shopping cart are stored only on the device you are currently using. When you access the website from another device, your cart may appear empty. In such cases, you can simply add the same products to your cart again and proceed with your order.

1. For orders placed via bank transfer, you are required to complete the payment within 3 (three) business days to the bank account number you selected at the final step of the order page. Please do not forget to include your order number in the payment description. 2. For orders placed by credit card, no further action is required. Information regarding the status of your order will be sent to your e-mail address, or you may obtain updates by contacting our customer service via phone or e-mail.

According to the regulation published in the Official Gazette dated 29/08/2006 and numbered 26274, it has been mandatory to include the Turkish Identification Number on invoices issued as of 01/01/2007. For purchases made on behalf of a company, the company’s Tax Identification Number is used. However, for individual purchases, it is mandatory to issue the invoice using the buyer’s Turkish Identification Number. For detailed information, you may review the official announcement of the Istanbul Tax Office Directorate via the link below:http://www.ivdb.gov.tr/duyurulan/yenimevzuat2006/vergikimlikno_gt3.htm(http://www.ivdb.gov.tr/duyurulan/yenimevzuat2006/vergikimlikno_gt3.htm) Alternatively, you may review the Tax Identification Number General Communiqué of the Ministry of Finance dated 26/08/2006 and numbered 26274 on the Official Gazette website:http://www.resmi-gazete.org/tarih/20060829-13.htm(http://www.resmi-gazete.org/tarih/20060829-13.htm)

All purchases made on our website are 100% secure. Our system is protected by Rapid SSL, a globally recognized security provider. With 128-bit SSL (Secure Socket Layer) encryption, your credit card number cannot be viewed or accessed by anyone other than you. Once you enter your credit card information, the data is encrypted and transmitted directly to the bank. It is not possible for our company or any third parties to view or access your card details. Your card information is shared only between you and your bank.