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PRIVACY AND SECURITY POLICY

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All services provided in our store belong to and are operated by İTİMAT SARI METAL İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, located at Tersane Caddesi, Kürekçiler Kapısı Street, No:4.

Our company may collect personal data for various purposes. This Privacy and Security Policy explains how personal data is collected, how it is used, and how it is protected.

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1. COLLECTION OF PERSONAL DATA

During membership registration or when filling out forms and surveys available in our store, personal information such as name and surname, company details, phone number, address, and e-mail address may be collected by our company as required by the nature of the service.

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2. INFORMATION AND COMMERCIAL COMMUNICATIONS

Our company may periodically send informational messages to its customers and members regarding campaigns, new products, and promotions.

Our members may change their preferences regarding receiving such communications at any time:

  • during the membership registration process,

  • through account settings after logging in, or

  • via the links included in the messages sent to them.

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3. USE AND SHARING OF PERSONAL DATA

Personal data transmitted to us via our store or by e-mail shall not be shared with third parties outside the purposes and scope defined in the User Agreement.

However, such data may be used—without disclosing the identity of the members—for the following purposes:

  • improving service quality,

  • communicating with users,

  • statistical analyses,

  • database creation and market research.

 

4. IP ADDRESS AND TECHNICAL DATA

In order to identify system-related issues and improve service quality, users’ IP addresses may be recorded.
This information may also be used to create general user profiles and perform demographic analyses.

 

5. INFORMATION SECURITY COMMITMENT

Our company undertakes to keep confidential information strictly private and confidential and to take all necessary technical and administrative measures to prevent unauthorized access, disclosure, or misuse.

 

CREDIT CARD SECURITY

Our company maintains the highest level of credit card security.

  • Credit card information is never stored in our systems.

  • All payment transactions are carried out using the 128-bit SSL (Secure Sockets Layer) encryption protocol.

  • Card details are transmitted only to the relevant bank in encrypted form and are not viewed by our company.

For customers placing their first order, address and contact information verification may be conducted as a fraud prevention measure. When necessary, the customer or the bank may be contacted.

 

MAIL ORDER CREDIT CARD INFORMATION

Identity and credit card information provided to us via the mail-order method is stored in accordance with confidentiality principles.

Such information is retained for a maximum of 60 days to address possible objections and is irreversibly destroyed after this period.

No charges are made outside of the approved mail-order form.

 

THIRD-PARTY WEBSITES

Our store may contain links to third-party websites.
Our company is not responsible for the privacy policies or content of such websites.

This Privacy Policy applies solely to the use of our store.

 

EXCEPTIONAL CIRCUMSTANCES

User information may be shared with third parties in the following cases:

  • when required by applicable legislation and requested by authorized authorities,

  • when necessary for the enforcement of user agreements,

  • during investigations conducted by authorized judicial or administrative authorities,

  • when required to protect the rights and security of users.

 

E-MAIL SECURITY

Credit card information and passwords should not be shared in e-mails sent to Customer Service.
The security of information transmitted via e-mail cannot be guaranteed.

 

COOKIES

Our website uses cookies to improve the user experience.

Cookies:

  • collect site usage statistics,

  • remember user preferences,

  • enable the delivery of personalized content.

Users may refuse cookies or configure their browser settings to receive warnings regarding cookies.

 

POLICY CHANGES

Our company reserves the right to update this Privacy and Security Policy at any time.
The updated policy shall enter into force as of the date of publication.

 

CONTACT

For any questions or requests regarding our Privacy Policy, you may contact us at:

Company Name: İTİMAT SARI METAL İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Tersane Caddesi, Kürekçiler Kapısı Street, No:4
E-mail: info@itimatmetal.net
Phone: +90 212 293 94 07 (WhatsApp)

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